Error message

  • Deprecated function: Return type of DatabaseStatementBase::execute($args = [], $options = []) should either be compatible with PDOStatement::execute(?array $params = null): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in require_once() (line 2244 of /home1/ceruleb4/public_html/includes/database/database.inc).
  • Deprecated function: Return type of DatabaseStatementEmpty::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in require_once() (line 2346 of /home1/ceruleb4/public_html/includes/database/database.inc).
  • Deprecated function: Return type of DatabaseStatementEmpty::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in require_once() (line 2346 of /home1/ceruleb4/public_html/includes/database/database.inc).
  • Deprecated function: Return type of DatabaseStatementEmpty::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in require_once() (line 2346 of /home1/ceruleb4/public_html/includes/database/database.inc).
  • Deprecated function: Return type of DatabaseStatementEmpty::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in require_once() (line 2346 of /home1/ceruleb4/public_html/includes/database/database.inc).
  • Deprecated function: Return type of DatabaseStatementEmpty::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in require_once() (line 2346 of /home1/ceruleb4/public_html/includes/database/database.inc).

Service Quality

Training Description: 
  • What do your customers say about you?
  • Are you going beyond simply delivering your product?
  • What is your company doing to develop strong relationships with your customer?

    To respond in the affirmative organization you should always strive to provide a unique experience through proactive assessment and anticipating your customers’ needs and assumptions. Once those needs are established, the next step is to exceed your customers' expectations. Providing value to your customers is key to ensuring customer satisfaction; and organizations do this by preempting the customer’s perception of Service Delivery.

    Quick Questions:

    1. Does staff have the right skill sets to deliver exceptional service?
    2. Currently, how does our organization maintain a Service Culture?
    3. Do we continuously improve Service Skills/Attitudes?
    4. Do we listen to your customers needs?
    5. Are the needs of internal customers assessed, understood and prioritized?

    Our courses address these and more:

  • Who we are and What we do
  • Maintaining a positive Attitude
  • Identifying and Addressing Customers’ Needs
  • Generating Return Business
  • Developing Interpersonal Skills
  • Telephone and Electronic Skills Refresher
  • Recovering Difficult Customers
  • The Cost of Poor Service
  • Tips/Tricks to Wow your Customers!

    These are just a few of the questions that our training will be addressing. Call Us today 592 226 4650.

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